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As developers, we spend a lot of time working with APIs, cloud services, remote servers, Git repositories, and public Wi-Fi networks. Network privacy is therefore not just a consumer concern — it can
A VPN sounds simple from the outside: Encrypt a user's traffic, send it through a server, and route it to the internet. In practice, building a reliable VPN involves much more than creating an encrypt
Building an AI agent for customer-facing workflows is quite different from building a basic chatbot. A chatbot can answer questions. An agent needs to understand context, retrieve information, decide
As a business grows, customer conversations can become difficult to manage. Sales questions, support requests, and tickets can arrive at the same time, and responding to each one manually can put pres
Disclosure: I’m a developer working on Ollasync. This is a developer-focused look at some of the engineering considerations behind building a secure communication platform, rather than an independent
Disclosure: I work with the team behind Ollabear, so this article reflects my experience working on the product rather than an independent review. When people hear "AI customer support," they often im
